Terms of service

Last updated: July 6, 2026

The service

MCL AI Services provides AI-powered phone receptionists and personal assistants: your own phone number answered 24/7 by an AI trained for your business or personal use, with features such as message taking, appointment booking, and SMS handling as included in your plan.

Fees

Plans are billed monthly in Canadian dollars as shown on our pricing page: a base fee including a monthly allotment of call minutes, per-minute overage beyond that, and a one-time setup fee. Usage is metered per minute of answered calls. Invoices are handled by Stripe. Fees are non-refundable except as required by law.

Your responsibilities

AI limitations

The receptionist is an AI. It is designed to be accurate and helpful, but it can misunderstand or make mistakes. It is not suitable for emergency calls (911) and must not be relied on for medical, legal, or financial advice. Review your call recaps and tell us about errors so we can retrain it.

Cancellation

Either party may cancel with notice effective at the end of the current billing period. On cancellation your number and assistant are released and your data is handled per our privacy policy.

Liability

The service is provided "as is". To the maximum extent permitted by law, MCL's total liability for any claim is limited to the fees you paid in the three months before the event giving rise to the claim. MCL is not liable for indirect or consequential damages, including missed calls or lost business opportunities.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada. Contact: [email protected].

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