Privacy policy

Last updated: July 6, 2026

MCL AI Services ("MCL", "we") provides AI phone receptionists and AI personal assistants for businesses and individuals in Canada. This policy explains what personal information we collect, why, and your choices — in accordance with Canada's PIPEDA and British Columbia's PIPA.

What we collect

• From our customers: business name, contact name, email, phone number, website URL, and billing details (payments are processed by Stripe — we never store card numbers).
• From callers to our AI lines: phone number, name if offered, call recordings, transcripts, call summaries, and notes the assistant saves to recognize returning callers.
• From texters: phone number and message content.

Why we collect it

• To answer and route calls, take messages, book appointments, and remember returning callers — the service itself.
• To email our customers recaps of their calls.
• To bill usage and provide support.

Call recording

Calls handled by our AI receptionists may be recorded for quality and to give the business a record of the conversation. Callers are told this at the start of the call.

Who processes data on our behalf

We use these service providers (subprocessors): Vapi (voice AI and call handling), Anthropic (language model), Supabase (database), Stripe (payments), Resend (email), and VoIP.ms (telephony and SMS). Each receives only what it needs to perform its function.

Retention and deletion

We keep call data while the related account is active and for a reasonable period afterward for billing and support. You may request access to, correction of, or deletion of your personal information at any time — email [email protected] and we will respond within 30 days.

Text messages (CASL)

Our commercial texts identify us and include an opt-out. Reply STOP to any message from us and you will not receive further texts or calls.

Contact

Privacy questions or complaints: [email protected]. You may also contact the Office of the Privacy Commissioner of Canada.